Patient Feedback

As part of our commitment to providing an exceptional service we kindly ask patient to complete a feedback questionnaire. Some of the feedback comments for which permission to publish has been provided are shown below together with a video on patient perspectives kindly provided by Elekta, the manufacturer of the Gamma Knife:-

Gamma Knife patient testimonies

“My Experience of Trigeminal neuralgia has been a time of pain and frustration. However the whole procedure and treatment shows that there is light at the end of the tunnel for many whom are going through this pain. I would like to thank all involved the staff the surgeons and would like to say I am here to help with any information on trigeminal neuralgia and how to cope with the pain”.  Jacob and Family

“I cannot praise the staff at the Gamma Knife Centre sufficiently in respect of every aspect of my treatment there. This applies to all staff, medical & non-medical , who made what could have been a scary and not very pleasant experience, into a stress-free, comfortable & happy time. They ALL deserve praise and congratulations for providing such an efficient yet friendly service.I cannot thank them all enough!”  Ms Holden

“I feel so very privileged to receive the excellent treatment. Thank you to every single member of staff. My husband and I were wonderfully cared for. I could not have asked for a more considerate team”.

“Before my meeting with Laura Murray on the Thursday prior to my treatment at the Gamma Knife Centre at the National I was feeling very apprehensive. Laura was very helpful in relaxing me before the treatment on the day and all the support I received from my nurse Caroline was extremely positive as was the support given to me by Dr Ian Paddick and his assistant and I was reassured that I was in the care and under the watchful eye of professor McEvoy on the day.I have nothing but good to say about the unit, the process and the staff of the Gamma Knife Centre at the National Hospital for Neurology and Neurosurgery.Personally I do not feel I could have been looked after better at any private hospital.Thank you National Hospital for Neurology and Neurosurgery and the NHS”.

“I found the procedure a bit stressful but the staff there made me feel at ease with the treatment before and afterwards. They kept me well informed throughout the procedure. I wish to thank all the medical staff and Laura for their assistance and kindness on that day”. Mrs Melia

“I have never been treated so well and quickly at any other hospital. Thank you all so much”. Ms Waylett

“The Gamma Knife therapy at the National Hospital for Neurology and Neurosurgery was excellent, from initial diagnosis to treatment. The setting was very comfortable, and all the staff, headed by the consultant Mr Bradford were consistently kind, helpful and competent. I was very impressed by the clarity of the information and the emphatic attentiveness given by all the team members”. Ms Richards

“I was very apprehensive about having the Gamma Knife treatment at first but once I had made up my mind I felt I was in very safe hands. the team were so kind and considerate and made everything as comfortable and easy as possible. Their approach was both kindly and extremely professional – they did everything possible to make the experience as worry-free as they could. My friend recommended a CD to listen to whilst in the Gamma Knife scanner which I found most relaxing  – “Buddhist chants & peace music” – it really did help” Hope this advice may indeed help someone else”. Mrs Dunkin

“Clearly this was a very anxious time. however, the staff and surgeons in the Gamma Knife Unit were excellent. They explained the procedure prior to the process and were very professional and reassuring on the day. The process was not as dramatic as I thought it would be” Mr Duffy

“To all the staff at the Gamma Knife Centre Queen’s Square. Thank you for all your help, professional care and standards throughout the day – you all made the day go smoothly and for keeping me informed of procedures. It’s great to be treated by true professionals. Thank you”. Mr Gregory

“I am quite a nervous patient but every member of staff was amazing, patient, kind and informative. Having has this treatment elsewhere I can honestly say that this hospital and its doctors are the best that I have come across.” Mrs Tillbury

“All day which I spent in the Gamma Knife centre I was felt like I’am very important, and my health is very important for all staff. I can’t imagine that elsewhere I will get better treatment than GK centre in Queen Square hospital. It is a magical place. Thank you very much for everything.” Ms Pytlik

“I felt very well looked after. A dedicated team of highly qualified staff were there to solely treat me. I felt in very good hands.”
Mrs West

“The staff were very excellent for patient care, very helpful and putting us at ease. they helped to calm the nervous and anxious patients. the nurse took care me until I was ready to be discharged.” Mrs Woon

“I have had two Gamma Knife treatments. Each time the staff were fantastic – efficient, sensitive, patient, cheerful and of course amazingly competent. there is also a family atmosphere in that the staff all know each other and what each other is doing.” Mrs Judith Heather

“With the exception of the brief pain associated with the local anaesthetic for fitting the frame the whole process was painless. All involved showed continuous care and attention to my needs.” I had my treatment on a Friday and returned to work on the following Monday. Really quite amazing. The Gamma Knife combines technology and medicine to great effect. For me this is medicine at its best. I am most grateful.” Mr Sneader

“The caring staff at the palatial Gamma Knife centre ensure the procedure is well organised and swift making a daunting experience as pleasant as possible.” Janice de Mynn

“First I would like thank everybody (consultants, staff) for their care and comfort. the experience I have with all the stress before was nullified. The communication skill was very good and the information was provided in a very professional way.” Iman Issa

“I have never been treated so well and quickly at any other hospital. Thank you all so much”.

“The fear was in my partner to me. I was very calm and know this had to be done sooner than later. I can honestly say that there was nothing to be concerned about, the staff were excellent. The radiosurgery was not frightening at all. Thank you to the team.” Mrs Jacobs

“I was kept informed throughout the procedure, found all staff to be very helpful, very pleased I was considered suitable to received Gamma Knife treatment. Thank You.” Mrs Jarvis

“The staff went out of their way to make me feel at ease, nothing was too much trouble for them. My daughter came with me and they took as much care of her as they did me.” Mrs Kell

“Dr Neil Kitchen himself was the source of relax and confidence. the procedure is up to date technology of surgery produced by those who dedicated their lifes and experience to save human being. the staff were integrated and helpful too much. it is not enough to say thanks to all.” Mr Fatima Tayari

“From the moment I stepped in the unit I was taken care of beyond my expectations. Everybody was so kind and caring it was unbelievable. All the consultants were so kind keeping me informed of every single thing that was happening. The nurses again, so kind especially the nurse that stayed with me, she was truly and angel. And even the little girl that kept making me tea, nothing was too much trouble for anyone. I cannot express my thanks enough – A big thank you to everyone – what a team.” Mrs Allen

“Although well informed prior to treatment I was still a little anxious as to what to expect. All the people who cared for me on the day were very professional, informative and caring. Discomfort and stress was minimal during the treatment.” Mr Dale

“My experience at NHNN was absolutely positive from beginning till the end. At the Gamma Knife centre it is like you are being cared for by close family members and I have not enough words to thank all the staff for their professional service and support.”
Mr Fabio Montebello

“My experience at NHNN was absolutely positive from beginning till the end. At the Gamma Knife centre it is like you are being cared for by close family members and I have not enough words to thank all the staff for their professional service and support.”
Mr Fabio Montebello

“My experience with all staff was first class. All information was given in advance & carried out with such personnal attendance all staff were attentive & care.”

” The treatment and explanations were very good and put my mind at rest and the staff were extremely helpful and helped with any problems or questions i had.”

“For My Initial appointment at NHNN with Mr Kitchen team to completion of Gamma Knife treatment. I have nothing but praise to the whole team. I have been treated respectfully, well informed before and during treatment and have been made fully aware of what to expect following the treatment.The Gamma Knife team worked professionally, efficiently throughout the treatment process, they also showed great care and consideration to me at all times. I am very grateful that my Acoustic Neuroma was treated at NHNN Gamma Knife centre and offers them all my thanks”.

“The Staff and care at the QSRC are truly exceptional. All of my concerns were listened to and alleviated by the caring and attentive team who went above and beyond during my treatment. The facility is calming, private and comfortable- especially as my family were allowed to stay with me throughout. I felt very safe in the hands of my team and they give you excellent croissants too!Many Thanks for your amazing work, I can’t praise you enough”.

“I cannot express my gratitude to the whole staff at the Gamma Knife centre, every step was clearly explained and the day flowed faultlessly. I now feel that I have done all that is medically available to support my recovery from my AVM recently diagnosed. Ms Murphy is a truly remarkable surgeon who is clearly part of an amazing team”.

“This Gamma Knife Centre and its entire staff are excellent in all aspects of their treatment & care. I highly recommend the Gamma Knife Centre at NHNN”.

“I was apprehensive before my treatment but need not have worried; the team at the Gamma Knife centre took excellent care of me throughout the day. They made sure I understood exactly what would happen at each stage of the treatment and took time to answer my questions.Then, before I left for home they made sure that I had follow-up appointments booked with my consultant and that I understood what after-effects I might experience post-treatment and whom to contact if necessary. To sum up, they are a highly skilled, efficient and caring team and I cannot thank them enough”.

“Clearly, this was a very anxious time. However the staff and surgeons in the Gamma Knife unit were excellent. They explained the treatment prior to the process and were very professional and reassuring on the day. The process was not as dramatic as I thought it would be”.